The “Fine Print” of VIP Pet Spa.
No cute pictures on this page, just our important policies.
Appointments Required for All Services
All clients must make an appointment for all services at VIP Pet Spa. This includes Full Service Baths and Haircuts, Self Wash and Nail Trim only. Please book your appointment through our online booking page, or call us.
Late Arrivals and Pick Ups
VIP Pet Spa schedules appointments by set times. We allow a generous 15 minutes late arrival/ grace period for your appointment. Should you arrive more than 15 minutes late your appointment may be downgraded in service, or rescheduled due to time constraints. If we have to reschedule, a $25 will be charged. VIP Pet Spa will also not call or text to see if you’re on your way. We close daily at 4pm. If you are late picking up a $15 fee plus $1/minute will be added to your bill.
No Show Policy
If you do not show up for your scheduled appointment aka “No Show” you are required to pay 100% of the missed appointment before scheduling another. We are a small business and cannot absorb the costs of missed appointments.
Appointment Reminders and Confirmations
VIP Pet Spa provides email and text message reminders 2 days prior to your appointment. We require all appointments to be confirmed at least 24 hours in advance. If you do not confirm, we will cancel your appointment. We also require at least 2 hours notice to cancel an appointment. Very last minute cancellations will incur a $25 rescheduling fee.
Cats
Cats must arrive and depart in their own carrier. We groom and trim nails on well mannered cats only. Should your cat start hissing, biting or exhibit any other unfavorable behavior, they will be returned to the carrier and sent home. You will be charged for the time spent working on your cat.
Maintenance Grooming
VIP Pet Spa provides maintenance grooming to our clients. This means we do not perform excessive brushing or demoting. If your pet is matted, tangled or excessively overgrown it will be given a short haircut and/or shaved. This includes ears, tail, faces, legs and the body. We recommend setting your pet up on a 6 week or less grooming schedule to avoid matts and overgrowth of the hair.
Fleas
A $10-$25 charge for a flea bath will be added should we discover fleas on your pet. This is not negotiable. The bath kills the majority of fleas, but not all. Please follow up with an oral preventative from your vet.
Puppies First Visit
Puppies are welcome for their first visit when they are at least 14 weeks old and have at least 2 rounds of vaccinations. A full haircut may not be possible on the first visit. We will work with your puppy to make sure the first few visits are an enjoyable experience. Grooming is for life!
Crates are Used for Safety
VIP Pet Spa is not a crate free facility. All pets will be kept in a clean crate while in our care FOR THEIR SAFETY. No pets are permitted to be off leash while inside the store. This includes the lobby. If you do not want your pet to be in a crate, please book an appointment with a mobile or house call groomer.
Aggressive Dogs and Clients
VIP Pet Spa has a zero tolerance policy for dogs that are aggressive towards people, and also people that are aggressive in any way towards our staff members. If your dog shows any signs of aggressive behavior it will be sent home. As for clients, please be respectful towards our staff. Foul and threatening language will not be tolerated at any time, whether in person, over text or on the phone.
Appointment Lengths
Please allow 1.5-3 hours for your pet’s grooming appointment. We will give you a pick up time when you drop off, and also send a text at completion if requested. Do not show up until your scheduled pick up time. If you arrive early, we will give your pet back to you and charge full price, even if it’s not completely finished.
Fleas
A $10-$25 charge for a flea bath will be added should we discover fleas on your pet. This is not negotiable. The bath kills the majority of fleas, but not all. Please follow up with an oral preventative from your vet.
General Self Wash Information
The Self Wash tubs are for bathing and drying only. We do not provide any scissors or clippers, nor do we allow you to bring your own into our Self Wash area.
There is a 1 hour time limit to each Self Wash appointment.
The first Self Wash appointment is at 8:30am and the last at 3pm. We close at 4pm.
Nail Trimming
VIP Pet Spa does not struggle or wrestle with any dog or cat to complete a nail trim. If we cannot safely complete the nail trim you will be referred to your vet.
Nail trimming is included in our Full Service Bath Only and Full Service Haircut appointments, however we will not discount the price if we are unable to complete the nail trim.